Introduction
This user guide assumes you have already installed the monitor’s configuration software and downloaded the FTDI cable driver.
Video Overview
Downloading data from your Aeroqual S500
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Connect the USB data cable that came with your Series 500 to the RS 232 port on your monitor.
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Connect the USB plug to the USB port on your computer.
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Turn on the computer.
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If you have a temperature and relative humidity sensor, first connect the two-way PS2 adapter cable that came with your Series 500 to the RS 232 port on your monitor.
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Launch the Aeroqual S500 software and click the binoculars icon to search for the connected monitor. The monitor will be detected and connect automatically.
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To test the communication, click the third icon on the tool bar (two plugs). This displays the monitor name, firmware version, and monitor ID number.
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If the USB communications are unstable, check the connections are secure, the COM port is set up correctly and the clock has synchronized with the software.
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For further support, contact Technical Support.
For further support, contact Technical Support.
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6 Comments
Hi @leandre
There is only one driver available, if you are still having issues please contact the support team with details of your monitor such as the serial number, sensors connected, PC operating system (e.g. Windows 10). You can access the form below:
Hi, I manage to download the software and drivers. However, I’m still not getting to connect the monitor to my pc.
can you assist? maybe I downloaded the wrong driver.
Hi Gary,
Thanks for your question! We have added a link to the bottom of this page: Series 500 Software
The link will take you to an area of the company website where you can download the Series 500 software.
Regards,
Tanya
Is there anyway to ZOOM or Facetime?
Is it possible:
1. I am only allowed one opportunity to load up software?
2. I still have the software somewhere on the computer so not allowing me to add it again?
I can’t find where to download the software is now. A few days ago, I had it, but format has changed. I have a Series500 portable device.