Check the monitor is on
Your handheld monitor must be powered on to download data to PC.
It doesn’t power by USB.
Check there’s actually logged data
A triangle icon must show on your monitor’s display screen to indicate data logging is enabled and the icon must be full or partially full to indicate data is stored.
Check the LED inside the USB cable is flashing
The LED inside the USB cable flashes when you connect it to the PC.
If is doesn’t, check you’re using the cable supplied by Aeroqual. You can also try using a different USB port or replacing your cable.
Check the software detects the monitor
When you launch the Series 500 software and click the binoculars icon, the monitor should be detected and connect automatically.
If it doesn’t, close the Series 500 software and detach the USB cable from the monitor so it’s only connected to your PC.
Open Device Manager and expand Ports (COM & LPT). You should see the port name. If you don’t, you may need to install the FTDI driver.
Run the Series 500 software (still without the monitor connected to the USB cable).
Select Monitor > Com Port from the menu bar.
Set the Port to match what displays in Device Manager and click OK.
Check the clock is set
If you didn’t set the monitor’s clock before logging your data, the data is likely to be time stamped incorrectly the first time you download it.
Check the progress bar indicates data is downloading
If there’s no progress bar to indicate data download, disconnect the monitor and enable logging. Wait 5 minutes then download data to test the new data was logged.