S500 Data download issues

Your handheld monitor must be powered on to download data to PC.

It doesn’t power by USB.

• A triangle icon must show on your monitor’s display screen to indicate data logging is enabled and the icon must be full or partially full to indicate data is stored.

• The LED inside the USB cable flashes when you connect it to the PC.
• If is doesn’t, check you’re using the cable supplied by Aeroqual. You can also try using a different USB port or replacing your cable.

• When you launch the Series 500 software and click the binoculars icon, the monitor should be detected and connect automatically.
• If it doesn’t, close the Series 500 software and detach the USB cable from the monitor so it’s only connected to your PC.
• Open Device Manager and expand Ports (COM & LPT). You should see the port name. If you don’t, you may need to install the FTDI driver.

• Run the Series 500 software (still without the monitor connected to the USB cable).
• Select Monitor > Com Port from the menu bar.
• Set the Port to match what displays in Device Manager and click OK.

• If you didn’t set the monitor’s clock before logging your data, the data is likely to be time stamped incorrectly the first time you download it.
• To ensure future data is time stamped correctly, set the clock on the monitor itself or via the Series 500 software and synchronizing the values.

• If there’s no progress bar to indicate data download, disconnect the monitor and enable logging. Wait 5 minutes then download data to test the new data was logged.

• Find your log file by navigating to your Aeroqual S500 Software installation folder (typically "C:/Aeroqual/...")

• Once you have the file open, download the "S500DataExtractor".
• Copy the entire contents of the Log File and paste them into cell "E6" on the S500DataExtractor.