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v0.11

Minor Versionm

by StJohn Vuetilovoni

Introduction

A poor internet connection or intermittent power supply can trigger the AQY 1 to perform an automatic offline reset. If the underlying problem isn’t fixed, the AQY continues to reset.

For older AQY 1 monitors, the default reset time is once per hour. This continual reset can cause gaps in the data and the premature failure of the SD card. To prevent this, we recommend you increase the offline reset interval on your AQY 1 from 1 hour to 24 hours.

Note: You don’t need to perform this task for AQY 1 monitors bought after October 2020 as they already come shipped with a default reset time of 24 hours.

  1. From your Aeroqual Cloud or Aeroqual Connect home screen, click Configure.
    • From your Aeroqual Cloud or Aeroqual Connect home screen, click Configure.

  2. Select Settings in the side menu.
    • Select Settings in the side menu.

    • From the Offline reboot interval drop-down in the Communications column, select 24 hours.

Conclusion

For further support, contact Technical Support.

2 other people completed this guide.

Tanya Taylor

Member since: 02/25/2020

141 Guides authored

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